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Giving Unexpected or Bad News to Clients, by Penny Walters, PhD
Genealogists investigate very personal aspects of people’s lives, and it can be very difficult to know how to give bad or unexpected news.
Learning to deliver bad or unexpected news effectively can turn an uncomfortable situation into one that improves your relationship with the client, boosts your credibility, and can give confidence for the next similar situation.

Apr 7, 2020 06:00 PM in Mountain Time (US and Canada)

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